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Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth

Antonesa, Mary and Murphy, Elizabeth (2008) Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth. SCONUL Focus (43). pp. 60-63.

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Abstract

Patterns of academic library use and users needs and expectations have been changing in response to developments in education, technology and libraries in general. In line with its strategic plan and taking account of user feedback and statistics, the John Paul II Library reviewed its front-line services in 2007. This article outlines the review process and the implementation of changes that took place as a result.

Keywords:front-line service delivery; academic libraries
Subjects:Arts, Celtic Studies & Philosophy > Library Science
ID Code:1043
Deposited By:Elizabeth Murphy
Deposited On:10 Sep 2008
Journal or Publication Title:SCONUL Focus
Publisher:SCONUL
Refereed:No
URL:http://www.sconul.ac.uk/publications/newsletter/43/16.pdf

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