Executive Briefing: Service Science: A Foundation for Service Innovation
McLaughlin, Stephen and Paton, Robert (2010) Executive Briefing: Service Science: A Foundation for Service Innovation. IVI: Innovation Value Institute, National University of Ireland Maynooth.
In relation to product-driven research and development, the subject of innovation within service sector industries appears to have been somewhat neglected . To date, the emerging economies have tended to build their economic success upon their ability to manufacture product and secure commodities at a greatly reduced cost. As these economies develop, they too are investing in the service sector. As we speak, both India and China are producing graduates, technological infrastructures, and service capability: these large developing economies will not stand still and allow the developed economies to monopolise the high-value-add end of the service exchange – the knowledge creation and transfer process . Service innovation, through the application of service science, offers service providers and manufacturers a means of securing knowledge leadership.
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