Abstract

The IT function sits across the largest productivity generator in business over the past century. Today IT provides and supports almost all facets of organisational life and performance. The increasing levels of organisational complexity make it more difficult to know how and where IT can generate real business value. With large investments, poor project success rates, and unforgiving maintenance costs, CIOs increasingly need to navigate conflicts concerning how best to raise more value from IT – often making strategic decisions based on anecdotal evidence or an incomplete view of the end-to-end performance of the IT resource.