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Applying Design Science to IT Management: The ITCapability Maturity Framework

Donnellan, Brian and Helfert, Markus (2010) Applying Design Science to IT Management: The ITCapability Maturity Framework. Proceedings of the 16th Americas Conference on Information Systems.

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Abstract

The IT-Capability Maturity Model [IT-CMF] is a high-level process capability maturity framework for managing the IT function within an organization. The framework identifies a number of critical IT processes, and describes an approach to designing maturity frameworks for each process. Unlike previous maturity model-based approaches, the IT-CMF is a novel approach to managing IT resources because it is based on a structured Design Science-based methodology driven by engaged scholarship and open innovation principles. In general, Design Science artifacts include constructs, models, methods, and instantiations. IT-CMF uses “method engineering” and “method construction” techniques to develop a framework that represents a more coherent and holistic solution to the problem of IT management than heretofore developed. The purpose of this paper is to explore and explain the ITCMF as a “method meta-model” for IT management, emphasizing the novel approach to addressing the application of design processes and design artifacts by means of a very structured use of engaged scholarship and open innovation techniques to the ongoing challenge of managing organization’s IT capability.

Item Type: Article
Keywords: IT Management; Maturity Model; IT Capabilities; Design Science;
Subjects: Social Sciences > School of Business, Design & Innovation, Management
Item ID: 3019
Depositing User: Prof. Brian Donnellan
Date Deposited: 23 Jan 2012 12:28
Journal or Publication Title: Proceedings of the 16th Americas Conference on Information Systems
Publisher: AMCIS
Refereed: Yes
URI:

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